Effective Date: 21 September 2026
Last Updated: 21 September 2026
At Vogue Nest Fashion, we want customers to have clear information about returns, refunds, exchanges, and order cancellations. This Refund, Return & Cancellation Policy explains the general conditions that apply to purchases made through voguenestfashion.com.
This policy should be read together with our Terms & Conditions, Shipping & Delivery Policy, and Privacy Policy. Your rights under applicable consumer protection laws remain unaffected.
Return Eligibility
A product may be eligible for return where it meets the applicable return conditions and the return request is submitted within the return period displayed or communicated for the relevant purchase.
To be considered for a return, an item should generally be:
- Unused, unworn, and unwashed;
- In its original condition;
- Free from stains, damage, odours, or alterations;
- Returned with original tags or labels where applicable; and
- Accompanied by appropriate proof of purchase.
For fashion products, customers should take reasonable care when trying on an item and avoid removing tags until they are satisfied with the product.
Acceptance of a return may be subject to inspection after the item is received.
Non-Returnable Items
Certain products may not be eligible for return where returning them would be inappropriate for hygiene, safety, personalisation, or other lawful reasons.
Depending on the products offered, this may include:
- Items that have been worn, washed, altered, or damaged after delivery;
- Products without required tags or original product components;
- Personalised or customised products;
- Products restricted from return for hygiene reasons once applicable seals or protective packaging have been removed;
- Items specifically identified as final sale or non-returnable before purchase, where legally permitted; and
- Products damaged because of misuse or improper care after delivery.
Any exclusion will remain subject to applicable consumer rights, particularly where an item is faulty, damaged, incorrectly supplied, or materially different from its description.
Incorrect, Damaged or Defective Products
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact Vogue Nest Fashion as soon as reasonably possible after discovering the issue.
When contacting us, you may be asked to provide:
- Your order information;
- A description of the problem; and
- Clear photographs or other reasonable evidence where necessary.
We will review the information provided and determine the appropriate solution in accordance with applicable consumer protection requirements.
Depending on the circumstances, this may include a replacement, exchange, refund, or another appropriate remedy.
Return Request Process
To request a return, contact our customer support team using the details at the end of this policy.
Please provide sufficient information to identify your purchase and explain the reason for the requested return.
If the return is approved, we will provide the applicable return instructions.
Products should not be sent to an address without first following the return procedure provided by Vogue Nest Fashion, as this may delay processing or prevent us from correctly identifying the returned item.
Exchanges
Where exchanges are offered and the requested replacement product is available, an eligible item may be exchanged for another suitable size, variation, or product according to the conditions communicated by Vogue Nest Fashion.
Exchange availability depends on current stock.
If the requested replacement is unavailable, we may discuss another available option or an appropriate refund where applicable.
Any price difference associated with an exchange will be handled according to the circumstances of the transaction and applicable terms.
Refunds
Once an eligible returned product has been received and inspected, we will determine whether the refund conditions have been satisfied.
Approved refunds will generally be issued through the original payment method where reasonably possible. Alternative arrangements may be made where the original payment method cannot be used or where another method is required.
The time required for funds to appear in your account may depend on the payment provider, financial institution, and payment method involved.
Original delivery charges or return costs may not always be refundable unless required by applicable law or the return results from an error attributable to Vogue Nest Fashion.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible after placing it.
We will attempt to process an eligible cancellation where the order has not progressed too far through preparation, fulfilment, or dispatch.
Once an order has been processed or dispatched, cancellation may no longer be possible. In such circumstances, you may need to follow the applicable return procedure after receiving the order.
Vogue Nest Fashion may also cancel an order where reasonably necessary because of product unavailability, payment failure, suspected fraud, incorrect order information, an obvious pricing error, delivery restrictions, or another legitimate reason.
If we cancel an order after successfully receiving payment, an appropriate refund will be arranged.
Return Shipping
Responsibility for return shipping costs may depend on the reason for the return.
Where a customer returns an eligible item because of a change of mind, sizing preference, or another customer-related reason, the customer may be responsible for applicable return delivery costs where permitted.
Where an item is confirmed to have been incorrectly supplied, damaged, or defective due to circumstances attributable to Vogue Nest Fashion, return arrangements will be handled in accordance with applicable consumer rights.
Customers should follow the return shipping instructions provided when their request is approved.
Failed or Unauthorised Returns
Returning a product does not automatically guarantee a refund or exchange.
A return may be declined where the product does not satisfy the applicable return conditions, has been used or damaged after delivery, is outside the applicable return eligibility requirements, or falls within a lawful non-returnable category.
If a returned item cannot be accepted, we may contact the customer regarding available next steps.
Promotions and Discounted Products
Products purchased during promotions or with discount codes remain subject to the return conditions communicated for the relevant purchase.
Where a promotional item is eligible for a refund, the refund will normally be based on the amount actually paid for that item rather than its original undiscounted price.
Where a promotion has additional return conditions, these will be communicated where appropriate and will remain subject to applicable consumer protection law.
Refund Fraud and Abuse
We may review return, cancellation, or refund requests where there is reasonable evidence of fraud, repeated misuse, manipulation, or abuse of our policies.
We reserve the right to refuse fraudulent claims and may take reasonable measures to protect our customers and business, subject to applicable law.
This does not affect legitimate customer rights concerning faulty, damaged, incorrectly supplied, or otherwise non-conforming products.
Consumer Rights
Nothing in this Refund, Return & Cancellation Policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded under applicable Nigerian consumer protection law.
Where mandatory consumer protection requirements conflict with a provision of this policy, the applicable legal requirement will take precedence.
Changes to This Policy
Vogue Nest Fashion may update this Refund, Return & Cancellation Policy when our procedures, services, or applicable legal requirements change.
Any updates will be published on our Website, and the Last Updated date will be revised accordingly.
Contact Us
For questions about returns, refunds, exchanges, cancellations, or an existing order, please contact:
Vogue Nest Fashion
Website: voguenestfashion.com
General Enquiries: info@voguenestfashion.com
Customer Support: support@voguenestfashion.com
Business Address: 54, Igbo Quarters, Filindabo, Abuja, FCT, Nigeria
When contacting us about an order, please provide your relevant order information and a clear description of your request so we can review it efficiently.